Last updated: 10th December 2025

This Privacy Policy explains how Crew Kit (“we”, “us”, “our”) collects, uses and protects your personal information when you visit crewkit.co.uk (“the Website”) or contact us by using our enquiry forms.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data Controller:
Crew Kit
Seafront Office 3, No1 The Parade, Cowes, Isle of Wight. PO31 7QJ

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: orders@crewkit.co.uk
Telephone: +44 (0)7770 752198

2. What information we collect

We only collect personal information that is relevant to handling your enquiry or processing your orders, as well as limited information about how you use our Website.

We may collect:

Information you provide directly
When you complete an enquiry or contact form, or when you contact us by email or phone, we may collect:

• Name
• Email address
• Telephone number
• Company name or organisation (if provided)
• Details of your enquiry or request
• Any other information you choose to provide

Information collected automatically
When you use the Website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and duration of visit
• Referring website or source

This information is collected using cookies and similar technologies, primarily through Google Analytics. See our Cookie Policy for further details.

3. How we use your information

We use your personal information for the following purposes:

• To respond to your enquiries and provide the information you request
• To prepare and manage quotes, orders and contracts
• To provide customer service and support
• To manage and improve our Website, including monitoring performance and usage
• To help us understand how visitors use the Website so we can improve our services
• To support potential marketing and remarketing activity through online advertising platforms, where permitted

We do not sell your personal data to any third party.

4. Legal bases for processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to respond to your enquiry, provide a quote, or fulfil an order or contract.
• Legitimate interests: for improving our Website, understanding how it is used, and managing our business, where these interests are not overridden by your rights.
• Consent: for certain types of cookies and online advertising where consent is required. You can manage your cookie preferences at any time.

5. Sharing your information

We may share your personal information with trusted third parties where necessary for the purposes described above. These may include:

• Website hosting and IT service providers
• Email and communication service providers
• Analytics providers (such as Google Analytics)
• Online advertising platforms (for example Google Ads, Meta platforms) where we use remarketing or similar services

All third parties are required to keep your information secure and to use it only for the purposes we specify.

We will disclose personal information if required to do so by law, or to protect our rights, property or safety, or the rights, property or safety of others.

6. International transfers

Some of our service providers may be located outside the UK. Where this is the case, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent mechanisms recognised by UK data protection law.

7. Data retention

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including:

• Enquiry records: typically up to 12–24 months after your last interaction with us
• Order and contract records: kept for as long as necessary to comply with legal, tax or accounting obligations

When information is no longer required, it will be securely deleted or anonymised.

8. Your rights

Under data protection law, you have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to our processing of your data in certain circumstances
• The right to data portability in certain circumstances
• The right to withdraw consent where we rely on consent

To exercise any of these rights, please contact us at info@crewkit.co.uk. We may need to verify your identity before responding to your request.

If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Links to other websites

Our Website may contain links to other websites. This Privacy Policy applies only to crewkit.co.uk. We are not responsible for the privacy practices of other websites. You should read their own privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend you check this page periodically.